RBI Ombudsman Report Reveals 14% Surge in FY25 Complaints, Loan Issues Dominate Grievances
economy
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CNBC TV18•01/12/2025
RBI Ombudsman Report Reveals 14% Surge in FY25 Complaints, Loan Issues Dominate Grievances
- •Complaints under RB-IOS rose 13.55% to 13.34 lakh in FY25.
- •87% of complaints came from individual customers.
- •Loans and advances topped the list of grievances.
- •Complaints related to mobile banking dropped 12.74%.
- •Private-sector banks accounted for 37.53% of complaints.
Why it matters: Rising complaints highlight ongoing issues in banking and loan services affecting customers.
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